Our return policy lasts 14 days. If 14 days have gone by since your purchase date, unfortunately we can’t offer a refund or exchange for your online order
PLEASE NOTE; ALL CLOTHING, GIFT CARDS, SPECIAL PROMOTION, QUICK STRIKES, AND COLLABORATION PRODUCT ARE FINAL SALE. NO EXCEPTIONS
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted.
If you wish to return or exchange an item that you ordered through our webstore, send an email to: [email protected]. A Sneaker Lounge, History of New York Customer Service representative will respond back to assist you with your order. SEE BELOW FOR RETURN SHIPPING ADDRESS. Once your return or exchange is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
ONCE YOUR RETURN HAS BEEN APPROVED PLEASE SEND TO: ATTN: RETURNS DEPT. SNEAKER LOUNGE 719 WHITE PLAINS RD, SCARSDALE NY 10583. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
HOW WE SHIP
All products are shipped through United States Postal Service (USPS)
Orders are processed within 24 Hours of order date. If you place an order after Friday 4 PM EST. it will not be fulfilled until Monday
Once we fulfill your order you will receive a tracking number via email from us
We are not responsible lost, damaged, or stolen packages
USPS 2-3 Day Priority Mail - $14 (May vary with multiple product order)
USPS 7-10 Day Priority Mail - $45 (May vary with multiple product order)
New Balance Products are not available for international sale